Shipping Options & Fees 2018-02-05T19:04:07+00:00

Shipping Options & Fees

Please select your country of shipping destination on the left to see shipping rates and other information that are relevant to you. If your country of shipping destination is not listed here, please contact us to request for shipping rates and other information.

Your shipment will be shipped straight from our manufacturing facility in Thailand and will be via air transport only.

Hence, our shipping rates vary according to the distance from Thailand to your shipping destination (in addition to the gross weight or volumetric weight, whichever is applicable).

We will continue to look for other shipping alternatives that are both reliable and more economical. We will update our shipping options and fees on our website as soon as such options become available.

Total Shipping Fee (in USD) per  given number of pairs
CountryDelivery MethodETA (days)1 pair2 pairs3 pairs
AustraliaExpress5-7*$32.00$38.00$50.00

*The provided ETA is only an approximate and does not take into account of possible delay during holiday seasons both within the country of origin and destination. A minimum of additional 24 hours could also be incurred due to customs clearance requirements.

NOTE:

  • ETA = Estimated Time of Arrival (after you’ve submitted your order.
  • Please be advised that purchasing more than 1 pair would incur lower shipping cost per pair. For example, if you’re ordering 1 pair of our footwear, your shipping fee for Standard delivery would be $32.00. But if you order 2 pairs, your shipping fee would be $38.00, or effectively $19.00 per pair.
  • Due to constraints concerning parcel box dimension, you can only purchase up to 3 pairs of Klas & Sylph’s footwear per order. If you would like to purchase more than 3 pairs, you would have to submit separate orders.
  • You will be responsible for any import duty and tax imposed by the Customs of your shipping destination country (if any). As import duty and tax are exempted in some countries providing that the value of your order does not exceed a certain amount, we encourage you to check with your local Customs office for more information and verification.
  • Both standard and express deliveries are trackable. We will email a tracking number to you shortly after your order has been picked up by our third-party courier. The email will contain a link that redirects you to our courier’s order tracking page where you can get the latest update on the shipping status of your shipment. This link is also available in the “Orders” tab, which you will see once you login to your account on our website.
  • You must provide complete and accurate shipping address, telephone number, and other contact and delivery details in English, otherwise your shipment might be “undeliverable” and the shipping fee incurred would not be refundable.
  • If you have submitted any inaccurate or incomplete delivery details, you must contact us via email (sales@klas-sylph.com) within 24 hours to cancel your order. If you don’t take any action within 24 hours, you confirm that all the details that you’ve provided are complete and accurate.
  • All shipments returned to us due to the following reasons are considered to be “undeliverable”:
    – Incorrect shipping address
    – No recipient is present/reachable at the given shipping address
    – Unclaimed shipment held by the Customs office or courier agent
    – Your refusal to accept the shipments for any reason
  • For undeliverable items, the original shipping fees will NOT be refundable. You will also be responsible for the expenses of return shipping and the cost of additional delivery attempt.
  • If no recipient is going to be present at the given shipping address during the ETA, you must contact us via email (sales@klas-sylph.com) within 24 hours after you’ve submitted your order to schedule the delivery time that will be convenient to you. If you don’t take any action within 24 hours, you confirm that you or another recipient will be present/reachable at the shipping address during the ETA.
  • We will not be responsible for any delay or damages over deliveries due to reasons that are beyond our control (e.g. natural disaster).
  • We are required by international law to declare the actual content and value of each shipment, so we will not alter the declaration of such details. We will not be responsible for reshipment or refund due to the shipment being confiscated by your government authority.
  • We reserve the right to change our courier and/or adjust the shipping fees without prior notice.
Total Shipping Fee (in USD) per  given number of pairs
CountryDelivery MethodETA (days)1 pair2 pairs3 pairs
Hong KongExpress3-5*$20.00$30.00$40.00

*The provided ETA is only an approximate and does not take into account of possible delay during holiday seasons both within the country of origin and destination. A minimum of additional 24 hours could also be incurred due to customs clearance requirements.

NOTE:

  • ETA = Estimated Time of Arrival (after you’ve submitted your order.
  • Please be advised that purchasing more than 1 pair would incur lower shipping cost per pair. For example, if you’re ordering 1 pair of our footwear, your shipping fee for Standard delivery would be $20.00. But if you order 2 pairs, your shipping fee would be $30.00, or effectively $15.00 per pair.
  • Due to constraints concerning parcel box dimension, you can only purchase up to 3 pairs of Klas & Sylph’s footwear per order. If you would like to purchase more than 3 pairs, you would have to submit separate orders.
  • You will be responsible for any import duty and tax imposed by the Customs of your shipping destination country (if any). As import duty and tax are exempted in some countries providing that the value of your order does not exceed a certain amount, we encourage you to check with your local Customs office for more information and verification.
  • Both standard and express deliveries are trackable. We will email a tracking number to you shortly after your order has been picked up by our third-party courier. The email will contain a link that redirects you to our courier’s order tracking page where you can get the latest update on the shipping status of your shipment. This link is also available in the “Orders” tab, which you will see once you login to your account on our website.
  • You must provide complete and accurate shipping address, telephone number, and other contact and delivery details in English, otherwise your shipment might be “undeliverable” and the shipping fee incurred would not be refundable.
  • If you have submitted any inaccurate or incomplete delivery details, you must contact us via email (sales@klas-sylph.com) within 24 hours to cancel your order. If you don’t take any action within 24 hours, you confirm that all the details that you’ve provided are complete and accurate.
  • All shipments returned to us due to the following reasons are considered to be “undeliverable”:
    – Incorrect shipping address
    – No recipient is present/reachable at the given shipping address
    – Unclaimed shipment held by the Customs office or courier agent
    – Your refusal to accept the shipments for any reason
  • For undeliverable items, the original shipping fees will NOT be refundable. You will also be responsible for the expenses of return shipping and the cost of additional delivery attempt.
  • If no recipient is going to be present at the given shipping address during the ETA, you must contact us via email (sales@klas-sylph.com) within 24 hours after you’ve submitted your order to schedule the delivery time that will be convenient to you. If you don’t take any action within 24 hours, you confirm that you or another recipient will be present/reachable at the shipping address during the ETA.
  • We will not be responsible for any delay or damages over deliveries due to reasons that are beyond our control (e.g. natural disaster).
  • We are required by international law to declare the actual content and value of each shipment, so we will not alter the declaration of such details. We will not be responsible for reshipment or refund due to the shipment being confiscated by your government authority.
  • We reserve the right to change our courier and/or adjust the shipping fees without prior notice.
Total Shipping Fee (in USD) per  given number of pairs
CountryDelivery MethodETA (days)1 pair2 pairs3 pairs
MalaysiaExpress3-5*$20.00$30.00$40.00

*The provided ETA is only an approximate and does not take into account of possible delay during holiday seasons both within the country of origin and destination. A minimum of additional 24 hours could also be incurred due to customs clearance requirements.

NOTE:

  • ETA = Estimated Time of Arrival (after you’ve submitted your order.
  • Please be advised that purchasing more than 1 pair would incur lower shipping cost per pair. For example, if you’re ordering 1 pair of our footwear, your shipping fee for Standard delivery would be $20.00. But if you order 2 pairs, your shipping fee would be $30.00, or effectively $15.00 per pair.
  • Due to constraints concerning parcel box dimension, you can only purchase up to 3 pairs of Klas & Sylph’s footwear per order. If you would like to purchase more than 3 pairs, you would have to submit separate orders.
  • You will be responsible for any import duty and tax imposed by the Customs of your shipping destination country (if any). As import duty and tax are exempted in some countries providing that the value of your order does not exceed a certain amount, we encourage you to check with your local Customs office for more information and verification.
  • Both standard and express deliveries are trackable. We will email a tracking number to you shortly after your order has been picked up by our third-party courier. The email will contain a link that redirects you to our courier’s order tracking page where you can get the latest update on the shipping status of your shipment. This link is also available in the “Orders” tab, which you will see once you login to your account on our website.
  • You must provide complete and accurate shipping address, telephone number, and other contact and delivery details in English, otherwise your shipment might be “undeliverable” and the shipping fee incurred would not be refundable.
  • If you have submitted any inaccurate or incomplete delivery details, you must contact us via email (sales@klas-sylph.com) within 24 hours to cancel your order. If you don’t take any action within 24 hours, you confirm that all the details that you’ve provided are complete and accurate.
  • All shipments returned to us due to the following reasons are considered to be “undeliverable”:
    – Incorrect shipping address
    – No recipient is present/reachable at the given shipping address
    – Unclaimed shipment held by the Customs office or courier agent
    – Your refusal to accept the shipments for any reason
  • For undeliverable items, the original shipping fees will NOT be refundable. You will also be responsible for the expenses of return shipping and the cost of additional delivery attempt.
  • If no recipient is going to be present at the given shipping address during the ETA, you must contact us via email (sales@klas-sylph.com) within 24 hours after you’ve submitted your order to schedule the delivery time that will be convenient to you. If you don’t take any action within 24 hours, you confirm that you or another recipient will be present/reachable at the shipping address during the ETA.
  • We will not be responsible for any delay or damages over deliveries due to reasons that are beyond our control (e.g. natural disaster).
  • We are required by international law to declare the actual content and value of each shipment, so we will not alter the declaration of such details. We will not be responsible for reshipment or refund due to the shipment being confiscated by your government authority.
  • We reserve the right to change our courier and/or adjust the shipping fees without prior notice.
Total Shipping Fee (in USD) per  given number of pairs
CountryDelivery MethodETA (days)1 pair2 pairs3 pairs
New ZealandExpress5-7*$35.00$50.00$72.00

*The provided ETA is only an approximate and does not take into account of possible delay during holiday seasons both within the country of origin and destination. A minimum of additional 24 hours could also be incurred due to customs clearance requirements.

NOTE:

  • ETA = Estimated Time of Arrival (after you’ve submitted your order.
  • Please be advised that purchasing more than 1 pair would incur lower shipping cost per pair. For example, if you’re ordering 1 pair of our footwear, your shipping fee for Standard delivery would be $35.00. But if you order 2 pairs, your shipping fee would be $50.00, or effectively $25.00 per pair.
  • Due to constraints concerning parcel box dimension, you can only purchase up to 3 pairs of Klas & Sylph’s footwear per order. If you would like to purchase more than 3 pairs, you would have to submit separate orders.
  • You will be responsible for any import duty and tax imposed by the Customs of your shipping destination country (if any). As import duty and tax are exempted in some countries providing that the value of your order does not exceed a certain amount, we encourage you to check with your local Customs office for more information and verification.
  • Both standard and express deliveries are trackable. We will email a tracking number to you shortly after your order has been picked up by our third-party courier. The email will contain a link that redirects you to our courier’s order tracking page where you can get the latest update on the shipping status of your shipment. This link is also available in the “Orders” tab, which you will see once you login to your account on our website.
  • You must provide complete and accurate shipping address, telephone number, and other contact and delivery details in English, otherwise your shipment might be “undeliverable” and the shipping fee incurred would not be refundable.
  • If you have submitted any inaccurate or incomplete delivery details, you must contact us via email (sales@klas-sylph.com) within 24 hours to cancel your order. If you don’t take any action within 24 hours, you confirm that all the details that you’ve provided are complete and accurate.
  • All shipments returned to us due to the following reasons are considered to be “undeliverable”:
    – Incorrect shipping address
    – No recipient is present/reachable at the given shipping address
    – Unclaimed shipment held by the Customs office or courier agent
    – Your refusal to accept the shipments for any reason
  • For undeliverable items, the original shipping fees will NOT be refundable. You will also be responsible for the expenses of return shipping and the cost of additional delivery attempt.
  • If no recipient is going to be present at the given shipping address during the ETA, you must contact us via email (sales@klas-sylph.com) within 24 hours after you’ve submitted your order to schedule the delivery time that will be convenient to you. If you don’t take any action within 24 hours, you confirm that you or another recipient will be present/reachable at the shipping address during the ETA.
  • We will not be responsible for any delay or damages over deliveries due to reasons that are beyond our control (e.g. natural disaster).
  • We are required by international law to declare the actual content and value of each shipment, so we will not alter the declaration of such details. We will not be responsible for reshipment or refund due to the shipment being confiscated by your government authority.
  • We reserve the right to change our courier and/or adjust the shipping fees without prior notice.
Total Shipping Fee (in USD) per  given number of pairs
CountryDelivery MethodETA (days)1 pair2 pairs3 pairs
JapanExpress4-5*$32.00$38.00$50.00

*The provided ETA is only an approximate and does not take into account of possible delay during holiday seasons both within the country of origin and destination. A minimum of additional 24 hours could also be incurred due to customs clearance requirements.

NOTE:

  • ETA = Estimated Time of Arrival (after you’ve submitted your order.
  • Please be advised that purchasing more than 1 pair would incur lower shipping cost per pair. For example, if you’re ordering 1 pair of our footwear, your shipping fee for Standard delivery would be $32.00. But if you order 2 pairs, your shipping fee would be $38.00, or effectively $19.00 per pair.
  • Due to constraints concerning parcel box dimension, you can only purchase up to 3 pairs of Klas & Sylph’s footwear per order. If you would like to purchase more than 3 pairs, you would have to submit separate orders.
  • You will be responsible for any import duty and tax imposed by the Customs of your shipping destination country (if any). As import duty and tax are exempted in some countries providing that the value of your order does not exceed a certain amount, we encourage you to check with your local Customs office for more information and verification.
  • Both standard and express deliveries are trackable. We will email a tracking number to you shortly after your order has been picked up by our third-party courier. The email will contain a link that redirects you to our courier’s order tracking page where you can get the latest update on the shipping status of your shipment. This link is also available in the “Orders” tab, which you will see once you login to your account on our website.
  • You must provide complete and accurate shipping address, telephone number, and other contact and delivery details in English, otherwise your shipment might be “undeliverable” and the shipping fee incurred would not be refundable.
  • If you have submitted any inaccurate or incomplete delivery details, you must contact us via email (sales@klas-sylph.com) within 24 hours to cancel your order. If you don’t take any action within 24 hours, you confirm that all the details that you’ve provided are complete and accurate.
  • All shipments returned to us due to the following reasons are considered to be “undeliverable”:
    – Incorrect shipping address
    – No recipient is present/reachable at the given shipping address
    – Unclaimed shipment held by the Customs office or courier agent
    – Your refusal to accept the shipments for any reason
  • For undeliverable items, the original shipping fees will NOT be refundable. You will also be responsible for the expenses of return shipping and the cost of additional delivery attempt.
  • If no recipient is going to be present at the given shipping address during the ETA, you must contact us via email (sales@klas-sylph.com) within 24 hours after you’ve submitted your order to schedule the delivery time that will be convenient to you. If you don’t take any action within 24 hours, you confirm that you or another recipient will be present/reachable at the shipping address during the ETA.
  • We will not be responsible for any delay or damages over deliveries due to reasons that are beyond our control (e.g. natural disaster).
  • We are required by international law to declare the actual content and value of each shipment, so we will not alter the declaration of such details. We will not be responsible for reshipment or refund due to the shipment being confiscated by your government authority.
  • We reserve the right to change our courier and/or adjust the shipping fees without prior notice.
Total Shipping Fee (in USD) per  given number of pairs
CountryDelivery MethodETA (days)1 pair2 pairs3 pairs
PhilippinesExpress5-7*$30.00$38.00$50.00

*The provided ETA is only an approximate and does not take into account of possible delay during holiday seasons both within the country of origin and destination. A minimum of additional 24 hours could also be incurred due to customs clearance requirements.

NOTE:

  • ETA = Estimated Time of Arrival (after you’ve submitted your order.
  • Please be advised that purchasing more than 1 pair would incur lower shipping cost per pair. For example, if you’re ordering 1 pair of our footwear, your shipping fee for Standard delivery would be $30.00. But if you order 2 pairs, your shipping fee would be $38.00, or effectively $19.00 per pair.
  • Due to constraints concerning parcel box dimension, you can only purchase up to 3 pairs of Klas & Sylph’s footwear per order. If you would like to purchase more than 3 pairs, you would have to submit separate orders.
  • You will be responsible for any import duty and tax imposed by the Customs of your shipping destination country (if any). As import duty and tax are exempted in some countries providing that the value of your order does not exceed a certain amount, we encourage you to check with your local Customs office for more information and verification.
  • Both standard and express deliveries are trackable. We will email a tracking number to you shortly after your order has been picked up by our third-party courier. The email will contain a link that redirects you to our courier’s order tracking page where you can get the latest update on the shipping status of your shipment. This link is also available in the “Orders” tab, which you will see once you login to your account on our website.
  • You must provide complete and accurate shipping address, telephone number, and other contact and delivery details in English, otherwise your shipment might be “undeliverable” and the shipping fee incurred would not be refundable.
  • If you have submitted any inaccurate or incomplete delivery details, you must contact us via email (sales@klas-sylph.com) within 24 hours to cancel your order. If you don’t take any action within 24 hours, you confirm that all the details that you’ve provided are complete and accurate.
  • All shipments returned to us due to the following reasons are considered to be “undeliverable”:
    – Incorrect shipping address
    – No recipient is present/reachable at the given shipping address
    – Unclaimed shipment held by the Customs office or courier agent
    – Your refusal to accept the shipments for any reason
  • For undeliverable items, the original shipping fees will NOT be refundable. You will also be responsible for the expenses of return shipping and the cost of additional delivery attempt.
  • If no recipient is going to be present at the given shipping address during the ETA, you must contact us via email (sales@klas-sylph.com) within 24 hours after you’ve submitted your order to schedule the delivery time that will be convenient to you. If you don’t take any action within 24 hours, you confirm that you or another recipient will be present/reachable at the shipping address during the ETA.
  • We will not be responsible for any delay or damages over deliveries due to reasons that are beyond our control (e.g. natural disaster).
  • We are required by international law to declare the actual content and value of each shipment, so we will not alter the declaration of such details. We will not be responsible for reshipment or refund due to the shipment being confiscated by your government authority.
  • We reserve the right to change our courier and/or adjust the shipping fees without prior notice.
Total Shipping Fee (in USD) per  given number of pairs
CountryDelivery MethodETA (days)1 pair2 pairs3 pairs
SingaporeExpress3-5*$20.00$30.00$40.00
FreeFree shipping is available for certain items. Limited time only!

*The provided ETA is only an approximate and does not take into account of possible delay during holiday seasons both within the country of origin and destination. A minimum of additional 24 hours could also be incurred due to customs clearance requirements.

NOTE:

  • ETA = Estimated Time of Arrival (after you’ve submitted your order.
  • Please be advised that purchasing more than 1 pair would incur lower shipping cost per pair. For example, if you’re ordering 1 pair of our footwear, your shipping fee for Standard delivery would be $20.00. But if you order 2 pairs, your shipping fee would be $30.00, or effectively $15.00 per pair.
  • Due to constraints concerning parcel box dimension, you can only purchase up to 3 pairs of Klas & Sylph’s footwear per order. If you would like to purchase more than 3 pairs, you would have to submit separate orders.
  • You will be responsible for any import duty and tax imposed by the Customs of your shipping destination country (if any). As import duty and tax are exempted in some countries providing that the value of your order does not exceed a certain amount, we encourage you to check with your local Customs office for more information and verification.
  • Both standard and express deliveries are trackable. We will email a tracking number to you shortly after your order has been picked up by our third-party courier. The email will contain a link that redirects you to our courier’s order tracking page where you can get the latest update on the shipping status of your shipment. This link is also available in the “Orders” tab, which you will see once you login to your account on our website.
  • You must provide complete and accurate shipping address, telephone number, and other contact and delivery details in English, otherwise your shipment might be “undeliverable” and the shipping fee incurred would not be refundable.
  • If you have submitted any inaccurate or incomplete delivery details, you must contact us via email (sales@klas-sylph.com) within 24 hours to cancel your order. If you don’t take any action within 24 hours, you confirm that all the details that you’ve provided are complete and accurate.
  • All shipments returned to us due to the following reasons are considered to be “undeliverable”:
    – Incorrect shipping address
    – No recipient is present/reachable at the given shipping address
    – Unclaimed shipment held by the Customs office or courier agent
    – Your refusal to accept the shipments for any reason
  • For undeliverable items, the original shipping fees will NOT be refundable. You will also be responsible for the expenses of return shipping and the cost of additional delivery attempt.
  • If no recipient is going to be present at the given shipping address during the ETA, you must contact us via email (sales@klas-sylph.com) within 24 hours after you’ve submitted your order to schedule the delivery time that will be convenient to you. If you don’t take any action within 24 hours, you confirm that you or another recipient will be present/reachable at the shipping address during the ETA.
  • We will not be responsible for any delay or damages over deliveries due to reasons that are beyond our control (e.g. natural disaster).
  • We are required by international law to declare the actual content and value of each shipment, so we will not alter the declaration of such details. We will not be responsible for reshipment or refund due to the shipment being confiscated by your government authority.
  • We reserve the right to change our courier and/or adjust the shipping fees without prior notice.
Total Shipping Fee (in USD) per  given number of pairs
CountryDelivery MethodETA (days)1 pair2 pairs3 pairs
SwedenExpress5-7*$48.00$66.00$95.00

*The provided ETA is only an approximate and does not take into account of possible delay during holiday seasons both within the country of origin and destination. A minimum of additional 24 hours could also be incurred due to customs clearance requirements.

NOTE:

  • ETA = Estimated Time of Arrival (after you’ve submitted your order.
  • Please be advised that purchasing more than 1 pair would incur lower shipping cost per pair. For example, if you’re ordering 1 pair of our footwear, your shipping fee for Standard delivery would be $48.00. But if you order 2 pairs, your shipping fee would be $66.00, or effectively $33.00 per pair.
  • Due to constraints concerning parcel box dimension, you can only purchase up to 3 pairs of Klas & Sylph’s footwear per order. If you would like to purchase more than 3 pairs, you would have to submit separate orders.
  • You will be responsible for any import duty and tax imposed by the Customs of your shipping destination country (if any). As import duty and tax are exempted in some countries providing that the value of your order does not exceed a certain amount, we encourage you to check with your local Customs office for more information and verification.
  • Both standard and express deliveries are trackable. We will email a tracking number to you shortly after your order has been picked up by our third-party courier. The email will contain a link that redirects you to our courier’s order tracking page where you can get the latest update on the shipping status of your shipment. This link is also available in the “Orders” tab, which you will see once you login to your account on our website.
  • You must provide complete and accurate shipping address, telephone number, and other contact and delivery details in English, otherwise your shipment might be “undeliverable” and the shipping fee incurred would not be refundable.
  • If you have submitted any inaccurate or incomplete delivery details, you must contact us via email (sales@klas-sylph.com) within 24 hours to cancel your order. If you don’t take any action within 24 hours, you confirm that all the details that you’ve provided are complete and accurate.
  • All shipments returned to us due to the following reasons are considered to be “undeliverable”:
    – Incorrect shipping address
    – No recipient is present/reachable at the given shipping address
    – Unclaimed shipment held by the Customs office or courier agent
    – Your refusal to accept the shipments for any reason
  • For undeliverable items, the original shipping fees will NOT be refundable. You will also be responsible for the expenses of return shipping and the cost of additional delivery attempt.
  • If no recipient is going to be present at the given shipping address during the ETA, you must contact us via email (sales@klas-sylph.com) within 24 hours after you’ve submitted your order to schedule the delivery time that will be convenient to you. If you don’t take any action within 24 hours, you confirm that you or another recipient will be present/reachable at the shipping address during the ETA.
  • We will not be responsible for any delay or damages over deliveries due to reasons that are beyond our control (e.g. natural disaster).
  • We are required by international law to declare the actual content and value of each shipment, so we will not alter the declaration of such details. We will not be responsible for reshipment or refund due to the shipment being confiscated by your government authority.
  • We reserve the right to change our courier and/or adjust the shipping fees without prior notice.
Total Shipping Fee (in USD) per  given number of pairs
CountryDelivery MethodETA (days)1 pair2 pairs3 pairs
TaiwanExpress4-6*$32.00$38.00$50.00

*The provided ETA is only an approximate and does not take into account of possible delay during holiday seasons both within the country of origin and destination. A minimum of additional 24 hours could also be incurred due to customs clearance requirements.

NOTE:

  • ETA = Estimated Time of Arrival (after you’ve submitted your order.
  • Please be advised that purchasing more than 1 pair would incur lower shipping cost per pair. For example, if you’re ordering 1 pair of our footwear, your shipping fee for Standard delivery would be $32.00. But if you order 2 pairs, your shipping fee would be $38.00, or effectively $19.00 per pair.
  • Due to constraints concerning parcel box dimension, you can only purchase up to 3 pairs of Klas & Sylph’s footwear per order. If you would like to purchase more than 3 pairs, you would have to submit separate orders.
  • You will be responsible for any import duty and tax imposed by the Customs of your shipping destination country (if any). As import duty and tax are exempted in some countries providing that the value of your order does not exceed a certain amount, we encourage you to check with your local Customs office for more information and verification.
  • Both standard and express deliveries are trackable. We will email a tracking number to you shortly after your order has been picked up by our third-party courier. The email will contain a link that redirects you to our courier’s order tracking page where you can get the latest update on the shipping status of your shipment. This link is also available in the “Orders” tab, which you will see once you login to your account on our website.
  • You must provide complete and accurate shipping address, telephone number, and other contact and delivery details in English, otherwise your shipment might be “undeliverable” and the shipping fee incurred would not be refundable.
  • If you have submitted any inaccurate or incomplete delivery details, you must contact us via email (sales@klas-sylph.com) within 24 hours to cancel your order. If you don’t take any action within 24 hours, you confirm that all the details that you’ve provided are complete and accurate.
  • All shipments returned to us due to the following reasons are considered to be “undeliverable”:
    – Incorrect shipping address
    – No recipient is present/reachable at the given shipping address
    – Unclaimed shipment held by the Customs office or courier agent
    – Your refusal to accept the shipments for any reason
  • For undeliverable items, the original shipping fees will NOT be refundable. You will also be responsible for the expenses of return shipping and the cost of additional delivery attempt.
  • If no recipient is going to be present at the given shipping address during the ETA, you must contact us via email (sales@klas-sylph.com) within 24 hours after you’ve submitted your order to schedule the delivery time that will be convenient to you. If you don’t take any action within 24 hours, you confirm that you or another recipient will be present/reachable at the shipping address during the ETA.
  • We will not be responsible for any delay or damages over deliveries due to reasons that are beyond our control (e.g. natural disaster).
  • We are required by international law to declare the actual content and value of each shipment, so we will not alter the declaration of such details. We will not be responsible for reshipment or refund due to the shipment being confiscated by your government authority.
  • We reserve the right to change our courier and/or adjust the shipping fees without prior notice.
Total Shipping Fee (in USD) per  given number of pairs
CountryDelivery MethodETA (days)1 pair2 pairs3 pairs
UKExpress4-6*$35.00$50.00$72.00

*The provided ETA is only an approximate and does not take into account of possible delay during holiday seasons both within the country of origin and destination. A minimum of additional 24 hours could also be incurred due to customs clearance requirements.

NOTE:

  • ETA = Estimated Time of Arrival (after you’ve submitted your order.
  • Please be advised that purchasing more than 1 pair would incur lower shipping cost per pair. For example, if you’re ordering 1 pair of our footwear, your shipping fee for Standard delivery would be $35.00. But if you order 2 pairs, your shipping fee would be 50.00, or effectively $25.00 per pair.
  • Due to constraints concerning parcel box dimension, you can only purchase up to 3 pairs of Klas & Sylph’s footwear per order. If you would like to purchase more than 3 pairs, you would have to submit separate orders.
  • You will be responsible for any import duty and tax imposed by the Customs of your shipping destination country (if any). As import duty and tax are exempted in some countries providing that the value of your order does not exceed a certain amount, we encourage you to check with your local Customs office for more information and verification.
  • Both standard and express deliveries are trackable. We will email a tracking number to you shortly after your order has been picked up by our third-party courier. The email will contain a link that redirects you to our courier’s order tracking page where you can get the latest update on the shipping status of your shipment. This link is also available in the “Orders” tab, which you will see once you login to your account on our website.
  • You must provide complete and accurate shipping address, telephone number, and other contact and delivery details in English, otherwise your shipment might be “undeliverable” and the shipping fee incurred would not be refundable.
  • If you have submitted any inaccurate or incomplete delivery details, you must contact us via email (sales@klas-sylph.com) within 24 hours to cancel your order. If you don’t take any action within 24 hours, you confirm that all the details that you’ve provided are complete and accurate.
  • All shipments returned to us due to the following reasons are considered to be “undeliverable”:
    – Incorrect shipping address
    – No recipient is present/reachable at the given shipping address
    – Unclaimed shipment held by the Customs office or courier agent
    – Your refusal to accept the shipments for any reason
  • For undeliverable items, the original shipping fees will NOT be refundable. You will also be responsible for the expenses of return shipping and the cost of additional delivery attempt.
  • If no recipient is going to be present at the given shipping address during the ETA, you must contact us via email (sales@klas-sylph.com) within 24 hours after you’ve submitted your order to schedule the delivery time that will be convenient to you. If you don’t take any action within 24 hours, you confirm that you or another recipient will be present/reachable at the shipping address during the ETA.
  • We will not be responsible for any delay or damages over deliveries due to reasons that are beyond our control (e.g. natural disaster).
  • We are required by international law to declare the actual content and value of each shipment, so we will not alter the declaration of such details. We will not be responsible for reshipment or refund due to the shipment being confiscated by your government authority.
  • We reserve the right to change our courier and/or adjust the shipping fees without prior notice.
Total Shipping Fee (in USD) per  given number of pairs
CountryDelivery MethodETA (days)1 pair2 pairs3 pairs
USAExpress5-7*$42.00$60.00$88.00

*The provided ETA is only an approximate and does not take into account of possible delay during holiday seasons both within the country of origin and destination. A minimum of additional 24 hours could also be incurred due to customs clearance requirements.

NOTE:

  • ETA = Estimated Time of Arrival (after you’ve submitted your order.
  • Please be advised that purchasing more than 1 pair would incur lower shipping cost per pair. For example, if you’re ordering 1 pair of our footwear, your shipping fee for Standard delivery would be $42.00. But if you order 2 pairs, your shipping fee would be $60.00, or effectively $30.00 per pair.
  • Due to constraints concerning parcel box dimension, you can only purchase up to 3 pairs of Klas & Sylph’s footwear per order. If you would like to purchase more than 3 pairs, you would have to submit separate orders.
  • You will be responsible for any import duty and tax imposed by the Customs of your shipping destination country (if any). As import duty and tax are exempted in some countries providing that the value of your order does not exceed a certain amount, we encourage you to check with your local Customs office for more information and verification.
  • Both standard and express deliveries are trackable. We will email a tracking number to you shortly after your order has been picked up by our third-party courier. The email will contain a link that redirects you to our courier’s order tracking page where you can get the latest update on the shipping status of your shipment. This link is also available in the “Orders” tab, which you will see once you login to your account on our website.
  • You must provide complete and accurate shipping address, telephone number, and other contact and delivery details in English, otherwise your shipment might be “undeliverable” and the shipping fee incurred would not be refundable.
  • If you have submitted any inaccurate or incomplete delivery details, you must contact us via email (sales@klas-sylph.com) within 24 hours to cancel your order. If you don’t take any action within 24 hours, you confirm that all the details that you’ve provided are complete and accurate.
  • All shipments returned to us due to the following reasons are considered to be “undeliverable”:
    – Incorrect shipping address
    – No recipient is present/reachable at the given shipping address
    – Unclaimed shipment held by the Customs office or courier agent
    – Your refusal to accept the shipments for any reason
  • For undeliverable items, the original shipping fees will NOT be refundable. You will also be responsible for the expenses of return shipping and the cost of additional delivery attempt.
  • If no recipient is going to be present at the given shipping address during the ETA, you must contact us via email (sales@klas-sylph.com) within 24 hours after you’ve submitted your order to schedule the delivery time that will be convenient to you. If you don’t take any action within 24 hours, you confirm that you or another recipient will be present/reachable at the shipping address during the ETA.
  • We will not be responsible for any delay or damages over deliveries due to reasons that are beyond our control (e.g. natural disaster).
  • We are required by international law to declare the actual content and value of each shipment, so we will not alter the declaration of such details. We will not be responsible for reshipment or refund due to the shipment being confiscated by your government authority.
  • We reserve the right to change our courier and/or adjust the shipping fees without prior notice.